Privacy Policy

Information we handle

To provide a safe and functional online casino service, Locowin Casino may handle different types of information about players and website visitors. The information collected depends on how you use the website, the services you request and the checks that are required before certain activities can be completed.

Account and contact information

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details, email address, account preferences and records of communications with support. We use this information to create and maintain your account, provide requested services, respond to enquiries and communicate important information about your account.

Identity and verification information

We may request identity or other verification documents when needed to confirm who you are, protect your account, prevent fraud, meet responsible operational requirements or complete account-related checks. This may include information shown on identity documents, proof of address, information about your source of funds where appropriate, and records of checks or decisions connected with verification.

Payment and transaction information

We handle information connected with deposits, withdrawals, account balances, gameplay activity, bonuses where applicable, payment attempts and other transactions. Payment providers may process payment details on our behalf. We may receive transaction references, payment status, limited payment information and records needed to reconcile activity, prevent misuse and provide account support.

Technical, device and usage information

When you use the website, we may receive technical information such as your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages visited, access times and information about how you interact with the website. This information helps us maintain security, troubleshoot problems, understand website performance and improve the user experience.

Please avoid sending unnecessary sensitive information through support messages or other free-text fields. If information is required for a particular request, we will explain what is needed and why where reasonably practicable.

How we use information

Information is used only for appropriate business, service, security and legal purposes connected with operating an online casino website. Depending on the circumstances, this may include the following activities:

• Creating, administering and securing player accounts.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity and carrying out verification, security and anti-fraud checks.
• Detecting suspicious, unauthorised or prohibited activity and protecting players, the website and payment processes.
• Providing customer support, responding to requests and keeping records of communications.
• Operating, maintaining, testing and improving the website, systems and services.
• Sending service messages about account activity, security, changes or important operational matters.
• Sending marketing communications where permitted and where you have provided the required choice or consent.
• Meeting applicable legal, regulatory, tax, accounting, court or law-enforcement requirements.
• Investigating complaints, disputes, technical incidents and suspected breaches of applicable terms.

We aim to use information that is relevant to the purpose for which it was collected. Where a third party helps us provide a service, that party may receive information needed for its role, subject to appropriate confidentiality and security arrangements. Examples may include payment providers, identity and verification providers, fraud-prevention services, technology providers, hosting providers, customer support tools and professional advisers.

Information may also be disclosed where necessary to protect rights, safety, property or the integrity of the website, or when disclosure is required or permitted by applicable requirements. We do not treat player information as a general-purpose public resource, and we do not disclose it for unrelated purposes without an appropriate reason.

Cookies and similar technologies

Locowin Casino may use cookies and similar technologies to make the website work, remember settings, support secure sessions, understand website usage and improve content and performance. Some cookies are necessary for account access and core functions, while others help us analyse activity or tailor communications and website features.

Cookies are small files or data elements stored on your device by your browser. Depending on your browser and the type of cookie, they may remain only while your session is open or may continue for a longer period. Similar technologies may collect device and usage information for security, analytics or performance purposes.

You can manage, block or delete cookies through your browser settings. If you disable necessary cookies, some account, security or website functions may not work correctly. Browser settings differ, so check the help information for the browser or device you use. Changing cookie settings does not necessarily remove information that was already collected or stored.

Sharing, security and retention

Service providers and transfers

Some services are supported by external providers. These providers may process information in Australia or another location, depending on the systems used to deliver the service. Where information is handled by a provider, we seek appropriate arrangements to limit access to what is needed, protect confidentiality and support secure processing. Information may be transferred or accessed across borders where this is necessary for account operations, payment processing, verification, security, hosting or support.

Protecting information

Reasonable technical and organisational safeguards are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. These safeguards may include access controls, authentication measures, monitoring, secure system design, staff or provider confidentiality obligations and procedures for handling security incidents.

No website, online transmission or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device and notifying support promptly if you believe your account or information has been accessed without permission.

Keeping information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, customer support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

Your privacy rights and choices

Depending on the circumstances and applicable requirements, you may have rights and choices concerning the personal information we hold about you. You can contact us to request access to your information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer needed, or ask questions about how your information is used.

How to make a request

For privacy questions or data requests, contact support@locowincasino.click. Please clearly describe your request and provide enough information for us to understand what you are asking for. We may need to verify your identity before providing information or changing account details. This helps prevent personal information from being disclosed to the wrong person.

• Access: ask for a copy of personal information held about you, subject to applicable exceptions and verification requirements.
• Correction: ask us to correct information that is inaccurate, incomplete or out of date.
• Deletion: ask us to delete your information where it is no longer required or where deletion is otherwise available. Some information may need to be retained for legal, security, dispute or record-keeping purposes.
• Marketing choices: withdraw consent to marketing communications at any time by contacting support@locowincasino.click or using an unsubscribe option included in a marketing message.

Withdrawing marketing consent does not usually affect service messages that are necessary for account security, transactions, support or important changes. A request may also be limited where fulfilling it would adversely affect the rights of another person, compromise security, prevent fraud detection or conflict with a legal retention requirement. We will explain any relevant limitation where reasonably practicable.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, information practices, technology or applicable requirements. The updated version will be made available on this page and will show the revised content. We encourage players to review the policy periodically, particularly before continuing to use the website after a material change.

If you have a question about this policy, believe your privacy has not been handled appropriately, or want to exercise a data right, contact support@locowincasino.click. We will review the request and respond in a reasonable manner, subject to identity checks, applicable requirements and any information that must lawfully be retained.