Responsible Gaming

Our approach to responsible gaming

Responsible gaming means making deliberate choices about whether, when and how you gamble. It includes understanding that casino games are based on chance, accepting that losses can happen and treating gambling as paid entertainment rather than a source of income. No strategy can guarantee a win, and previous results do not determine what will happen next.

Locowin Casino aims to provide clear information and practical features that can help players maintain control. These measures are designed to support healthy habits, but they cannot replace personal judgement or professional advice. Each player is responsible for following the laws that apply to them and for making sure gambling remains suitable for their circumstances.

Gambling is not suitable for everyone. You should not gamble if you are under the legal age, trying to recover money from earlier losses, experiencing financial stress or using gambling to cope with anxiety, depression, loneliness or other difficult feelings. If gambling is causing concern for you or someone close to you, taking a break and seeking support can be important first steps.

Keep gambling in perspective

• Play for entertainment, not as a way to earn an income.
• Only use money that you can comfortably afford to lose.
• Decide how much time and money you will spend before you start.
• Do not chase losses or increase your stakes to try to recover money.
• Avoid gambling when you are upset, tired, intoxicated or under pressure.
• Balance gambling with work, study, family, social activities and other interests.

Plan your play before you start

A simple plan can make it easier to stay within your intentions. Before opening a game, consider the amount you are prepared to spend and the length of time you want to play. Think of this amount as the cost of entertainment. Once it has been spent, stop rather than adding more funds. A spending decision made in advance is usually easier to follow than a decision made after losses.

Use a separate gambling budget that does not affect rent, mortgage payments, bills, food, transport, savings, debt repayments or other essential expenses. Never borrow money, sell belongings or use credit intended for necessities to fund gambling. If you find that gambling funds are competing with everyday costs, stop playing and seek financial or personal support.

Time limits are just as important as spending limits. Set an alarm or agree on a finish time before you begin. Take regular breaks, move away from the screen and avoid extending a session because you are waiting for a win. Keeping a record of deposits, wagers, wins, losses and time spent can help you see your actual gambling pattern more clearly.

Questions to ask yourself

1. Can I afford to lose the amount I plan to spend?
2. Have I paid my important expenses and commitments first?
3. Am I gambling because I want entertainment, or because I need money?
4. Will I be comfortable stopping if I lose my planned amount?
5. Have I had enough sleep and am I in a suitable state of mind to play?
6. Would I be comfortable telling someone I trust how much I gamble?

Tools that can help you stay in control

Account controls may help you manage your activity. Where available, review the responsible gaming settings in your account and consider using deposit, spending, loss or session limits. A limit should be selected before you need it and set at a level that reflects your personal budget. Limits are not a substitute for stopping when gambling is no longer enjoyable.

You may also be able to request a temporary break or self-exclusion. A break is intended to give you time away from gambling, while self-exclusion is a stronger restriction for people who want to prevent access for a longer period. Read the terms of any available control carefully, including how it starts, how long it applies and what happens to your account during that period.

If you ask for self-exclusion or an account restriction, do not create another account or try to bypass the restriction. Consider removing saved payment methods, blocking gambling-related websites or applications and asking a trusted person to support your decision. These additional steps can make it easier to maintain a break.

Account history and transaction information may help you monitor your behaviour. Review your activity regularly rather than relying on memory. If the available controls do not meet your needs, stop gambling and contact the relevant support channel shown on the website to ask what options may be available. Do not assume that a limit can be changed immediately or that an account restriction can be reversed.

Recognising when gambling may be a problem

Problem gambling can develop gradually. It may affect anyone, regardless of age, income, background or previous experience. You do not need to wait until there is a serious financial loss before asking for help. Early support can make it easier to regain control and protect your relationships, health and finances.

Possible warning signs

• Spending more time or money gambling than you intended.
• Repeatedly trying to win back money that has been lost.
• Increasing the amount or frequency of gambling to achieve the same excitement.
• Feeling restless, irritable or anxious when attempting to stop.
• Thinking about gambling throughout the day or planning life around it.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, using credit or selling possessions to gamble.
• Missing work, study, appointments or personal responsibilities.
• Arguing with people close to you because of gambling.
• Feeling guilt, shame, hopelessness or distress after playing.

One or more of these signs may indicate that your gambling needs attention. Stop playing, consider a break or self-exclusion and speak with someone you trust. A qualified counsellor, financial counsellor, doctor or local gambling support service can help you understand what is happening and plan practical next steps.

Getting support and protecting others

If you are concerned about your gambling, support is available. You can speak privately with a trusted family member, friend, health professional, counsellor or financial counsellor. Local gambling support services may offer confidential information, counselling and help with budgeting or referrals. Choose a service that is appropriate for your location and needs, and check whether it provides phone, online or in-person assistance.

If gambling has contributed to urgent financial, personal or emotional difficulties, seek professional help as soon as possible. If you feel unsafe, are thinking about harming yourself or someone else, or are facing an immediate emergency, contact emergency services in your area or attend the nearest emergency department.

Underage gambling and account safety

Gambling is for adults who meet the legal age requirement that applies in their location. Minors must not access or use a gambling account. Parents and carers should keep payment details, passwords and gambling devices secure, use appropriate device controls and talk openly with young people about the risks of gambling. Do not share your account with another person, even if you trust them.

Keep your login details private and use security features available on your device or account. If you believe another person has accessed your account, stop using it and follow the account security process provided on the website. Responsible gaming also includes protecting your personal information and taking action quickly when something does not look right.

By choosing sensible limits, taking regular breaks and asking for help early, you can make more informed decisions about gambling. If gambling is no longer enjoyable or is affecting your life, the safest choice is to stop and use the support and account restriction options available to you.